Get Out of IVR Jail Free
While IVR jail can take many forms, in just about every case the source of the issue is a fundamental misunderstanding of the customer journey. The post Get Out of IVR Jail Free appeared first on...
View ArticleBots That Work by Design
To make bots conversational — with an experience that actually works for your customers — requires good strategy, design, execution, and evaluation. The post Bots That Work by Design appeared first on...
View ArticlePeople power AI for speedier insurance claims processing
Insurtech company saves $1 million in labor costs, eliminates backlog of claims and invoices. The post People power AI for speedier insurance claims processing appeared first on TTEC.AI.
View ArticleAI won’t make hourly workers extinct but it could turn them into superheroes
In the customer service space, AI-enabled associates engage in higher quality, more personalized interactions with improved resolution rates. And yes, more cost-effectively. The post AI won’t make...
View ArticleFree generative AI training aims to nudge broader adoption
AI training courses made available to the masses—for free—may just shake things up. For the better. The post Free generative AI training aims to nudge broader adoption appeared first on TTEC.AI.
View ArticleOnly You Can Prevent Robot Uprisings: Our Advice on Enhancing Your CX with AI
Generative artificial intelligence (AI) tools like ChatGPT are making headlines leading to excitement and speculation about what the future of work might look like. The post Only You Can Prevent Robot...
View ArticleIn the News: How to Use Generative AI to Make Your CX Feel More Human
By automating some parts of the customer journey, you can reduce the number of calls that live humans have to take – calls that are costly, time-consuming, and easy to automate. The post In the News:...
View ArticleEngage Assessment
Assessment It seems like everyone is talking about AI these days. Lots of hype. But where is the help? We’ve created a 10-question assessment as a place for you to start. This assessment will provide...
View ArticleWhere Does AI Fit Within Your Business Strategy?
When it comes to applying AI to the customer experience, don’t start with the technology. Start with the goal you want to achieve and work your way down to the right technology – your AI. The post...
View ArticleAI research separates hype from reality. Where do you fit?
Most companies are eager to implement AI solutions to improve customer experiences, but few have the data or technology ready to go to make it happen. The post AI research separates hype from reality....
View ArticleA digital wish for world peace in 2024
As the holiday season approaches, we find ourselves reflecting on how we have enriched our CX journey over the past year. Continue reading for an AI-generated representation of what a peaceful future...
View ArticleAI in customer service: Hero or hollow?
As 2024 begins, AI is in full swing. Check out this month’s issue to learn about concerns for its use in contact centers, and see it on display at this year’s National Retail Federation show in New...
View ArticleAI velocity creates new revenue opportunities
Get ready for some real AI velocity in the year ahead — and new avenues to turn a cost center into a profit center. The post AI velocity creates new revenue opportunities appeared first on TTEC.AI.
View Article3 ways conversation intelligence can transform the contact center
Conversation intelligence lets brands tap into insights more deeply than ever before. With the right AI-enabled tools, you can listen in on every interaction to identify trends, patterns, and areas for...
View ArticleTTEC celebrated as innovative thought leader for AI-enhanced Let Me Know...
TTEC won the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service. The post TTEC celebrated as innovative thought leader for AI-enhanced...
View ArticleAI moves from blueprint to award-winning business
Generative AI’s hype is fading, replaced by real-world action and outcomes. Companies have tested the waters and are now implementing it to streamline work across the enterprise, primarily to augment...
View ArticleEmpathetic retail experiences are still possible in the AI age
When it comes to standing out in the ultra-competitive retail landscape, personalization is key. At the same time, advances in AI offer undeniable advantages brands can’t afford to ignore. The post...
View ArticleAI takes a practical leap in the CX industry
The yin and yang of people and technology was on full display at the recent Customer Contact Week conference, the popular annual gathering of contact center players in Las Vegas hosted by Customer...
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